Hopefully this information might help you enjoy your shopping experience here.
If you're new to online purchasing, shopping with us could not be any easier as it's just the same as any other online shopping experience.
- Find products using the search box or you can browse using the categories menu.
- Add products to your cart (shopping basket).
- Adjust the number of each product you need and update the cart.
- Create your account.
- Proceed to checkout.
- Follow the on-screen prompts to confirm your purchase, then simply pay for your items.
Frequently Asked Questions (FAQ)
Q) How will I know my order has been confirmed or shipped?
A) Simply login to your account and check the status of your order. If you entered your email address correctly, you will also be emailed an update message every time the status of your order changes.
Q) Is the Regimental Books web site secure?
A) Yes, we secure all data and no credit card details are kept. In fact, all credit card transactions are done via the National Australia Bank's secure internet payment gateway.
How Do I Use the Shopping Cart?
When browsing the site you will find the products you want to purchase. When you find a product, click on the picture or the link for that product. This will take you to a page of detailed information and an option near the bottom of the page to "Add to Cart". Simply place the quantity of the items you wish to purchase in the box and click "Add to Cart". You may add and remove items by viewing your cart and updating amounts. You can continue shopping and adding items to your shopping cart, just like a bricks'n'mortar shop. When you are ready to checkout, you will be asked some obvious information for billing and shipping your purchases.
Do I have to register and open an account to shop here?
Yes - we require a customers to register as its during the registration process that they enter their billing and shipping details - we do need an address to send any books you buy to you! Plus it makes future transactions much quicker and registration only takes a couple of minutes.
To help you with your shopping experiences we've developed the personal trading account system to enable our registered members to enjoy a quick and easy shopping system. However, you do not have to register with us if you only want to browse around, or add things to your shopping cart. Only if you decide to buy, when you purchase an item for the first time, will you be prompted to open a trading account automatically.
Once you have registered as a member with us, every subsequent visit will allow us to welcome you by name and hopefully give you a more personalised service. You will also notice that once you have logged into the Regimental Books online shop, as long as you don't want to change any details, we will prompt you with your delivery address thus saving you time and effort. None of the information you place with us is EVER released to a third party, except to law enforcement agencies in the case of fraud.
IMPORTANT: You MUST give accurate information on registration and checkout to ensure that your products are delivered to the right address, notices are sent to the correct address and the credit card you enter is valid. Please. Be sure to double check your information before submtting. Particularly your email address.
How do I pay?
We currently accept Visa, Mastercard, personal or company cheque (Australia only), Direct Bank Deposit, and cash. All credit card transactions are done via the National Australia Banks secure internet payment gateway and no credit card information is kept by us. There is a 2.8% surcharge on all credit card transactions (unfortunately that is what the banks charge us!)
Book Condition and Grading
We grade our book as per the below descriptions.
MINT: Brand new and in immaculate condition.
NEAR MINT: Excellent condition however it might have some small trivial faults of no great importance.
VERY GOOD: Book is tight, well bound with no damage to pages and is complete.
GOOD: Book is in good readable condition and shows sign of wear and tear. Pages are intact.
FAIR: Has all the pages and illustrations and has a few years left in it. It could be missing fly leaf and end papers.
POOR: Book has been badly damaged in some way or is in need of repair.
Ex-Library: Book is an ex library copy and will usually contain library stamps and possibly a glued in card pocket.
Nominal Roll: List of the names of the soldiers who served in a particular unit. A nominal roll usually makes a book more desirable.
Roll of Honour: List of names of the soldiers who were killed and wounded in a particular unit.
Older books will generally have other defects such as foxing and other small spots as well as loose bindings and small tears on some pages. If they have, we will try to describe them as best as possible.
Feel free to ask for photos of any of our stock items. We will endeavor to mention any defects etc in the description.
Please click on the book thumb nail picture to view a larger picture or if you want further information, please email us at firstname.lastname@example.org.